Example flows used in our council playbooks. Your chosen platform/team configures them; we provide the blueprints, logs, and evidence.
Capability patterns we specify and assure: omni channel handover with full context; WCAG-aligned flows; multilingual patterns; reporting requirements.
Benefits observed when councils implement the blueprint with their preferred vendors; we supply artefacts and oversight.
Enter a few numbers to estimate your monthly and annual savings. Results are indicative only.
Deflected enquiries / month: 4,000
Hours saved / month: 400
Monthly savings: A$22,000
Annual savings: A$264,000
Indicative net monthly impact: A$20,500
Indicative payback period: < 1 month
Model assumptions: deflected enquiries = volume × deflection% hours saved = (deflected enquiries × AHT) ÷ 60 savings = hours saved × loaded staff cost net impact = savings − monthly platform/ops cost (est.) This is an advisory planning tool. We don’t provide or operate software.
Book a 15-min pilot scope
We specify these controls and help you evidence them; your platforms implement them.
No. It removes repetitive work so staff can focus on complex, human matters.
We use your existing FAQs, policies, and service content. Typical go-live in weeks, not months.
When a case needs a person, the Agent passes full context to staff — no resident repeats.
Yes - we tailor flows for DAs (NSW), planning permits (VIC), development approvals (QLD/SA/WA), local laws, and your service catalogue.
We support export to your records/CRM with searchable transcripts and audit trails.
We produce trace IDs, decision-log entries, transparency versioning, rollback test records, and sampling cadences your auditors can verify.
No. We’re vendor-neutral advisory. We specify controls and evidence; your teams/vendors configure tools.
No. It’s a managed governance service that produces the artifacts needed for AIAF and internal assurance. We don’t resell platforms.
Yes. We integrate their logs/outputs into your risk registers and proof packs. If we recommend any partner for conduct/comms signals, they bill you directly; we focus on governance ops.
AI Use-Case Registry, Risk Register entries, DPIA/PIA, Vendor DD snapshot, Board/Audit pack, quarterly reporting template, and a submission-ready checklist. These align to AU/SG financial-services expectations.
Yes - mAIGO is a named service with codified playbooks, templates, and SLOs; all partner work is co-branded and license-controlled.
A 15-minute scope call to pick one service and confirm owners, SSO, and records/logging setup.
Sydney Australia.
Business consultancy and advisory services only. We do not design, develop, license, host, provide, operate, or maintain software or platforms; we do not build or run models.
